Effective Date: 25 Sep 2024
At Rama Arts, we are committed to ensuring that your order reaches you promptly and in perfect condition. The following Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our website (www.rama-arts.com).
1. Order Processing Time
We strive to process all orders within 7 business days. Orders placed on weekends or holidays will be processed on the next business day.
If there is a delay in fulfilling your order due to high demand or other circumstances, we will notify you by email with an estimated shipping date.
2. Shipping Rates and Delivery Times
Shipping costs will be calculated at checkout based on the shipping destination and the size or weight of the order.
2.1. Domestic Shipping (within India)
- Standard Shipping: [07-10 Days] – Cost: [70/-Kg]
- Expedited Shipping: [10-15 Days] – Cost: [50/- Kg]
2.2. International Shipping
We offer international shipping to select countries. International shipping costs and delivery times may vary depending on the destination.
- International Standard Shipping: [Depends on Country] – Cost: [Depends on Country]
- International Expedited Shipping: [Depends on Country] – Cost: [Depends on Country]
Please note that customs duties, taxes, and other import fees may apply for international orders. These charges are the responsibility of the customer and must be paid upon delivery.
3. Order Tracking
Once your order has been shipped, we will send you an email confirmation with tracking information. You can use the provided tracking number to check the status of your shipment.
4. Shipping Carriers
We partner with trusted carriers such as Delhivery, Trackon, Shiprocket, IndianRailway for shipping both domestically and internationally. The shipping carrier will be selected based on the destination and shipping method chosen.
5. Shipping Delays
While we make every effort to ensure timely delivery, we are not responsible for shipping delays caused by events beyond our control, including but not limited to:
- Natural disasters
- Inclement weather
- Customs clearance delays
- Strikes or carrier delays
In such cases, delivery times may be extended, and we will work with the shipping carriers to minimize any inconvenience.
6. Customs, Duties, and Taxes
For international shipments, additional customs duties, taxes, and other import fees may apply based on the destination country’s regulations. These charges are the responsibility of the customer. We recommend contacting your local customs office for more information on potential fees.
7. Damaged or Lost Shipments
If your order is damaged during shipping or if you believe it has been lost, please contact us within 7 days of delivery. We will work with the shipping carrier to investigate the issue and, if necessary, arrange for a replacement or refund.
7.1. Reporting Damaged Shipments
If your shipment arrives damaged, please retain all packaging and products and contact us immediately at [info@rama-arts.com]. We may ask for photos of the damage to assist in our investigation.
7.2. Lost Shipments
If your tracking information shows that your order has been delivered, but you have not received it, please contact us within 7 days. We will assist you in locating the package or, if necessary, file a claim with the carrier.
8. P.O. Boxes and APO/FPO Addresses
We currently do not ship to P.O. boxes, APO/FPO addresses, or similar military addresses. Please provide a valid residential or business address when placing your order.
9. Shipping Restrictions
Certain products may have shipping restrictions due to size, weight, or legal restrictions in certain regions. If your order cannot be shipped to your location, we will notify you promptly and issue a refund.
10. Contact Us
If you have any questions about this Shipping Policy or need assistance with your order, please contact us:
Rama Arts
Chandausi District Sambhal (U.P.) India.
Email: [info@ramaarts.com]
Phone: [92865 44630]
